Matrix Document Sciences

	Support Several support options are available for our NETtrieve products. Read through the options below to find the option that suits your company's needs. Free email support is available to any of our NETtrieve users. Before you request technical support you might want to check out our FAQ's, Tutorials, and Help Files -- the answer you need could be right at your fingertips: DOWNLOADS Matrix Web Cab Print and Email folder NETtrieve eXchange Formatta Filler Email Free email support is offered for all of our NETtrieve products. When sending us an email requesting support please provide us with the following information so that we are able to assist you as quickly as possible. 1. Product Name - This is displayed at the top of the screen when running the program. example - NETtrieve Enterprise 2. Serial Number - This can be found by selecting 'Help', 'About' while running NETtrieve 3. Version Number - This can be found by selecting 'Help', 'About' while running NETtrieve 4. Description of the Problem 1.Include the sequence of events that happened to provoke the error 2.Include any errors or error numbers that were generated 3.Include Windows operating system example - Windows 98, ME etc. 4. Include PC configuration example - MFG, CPU, Ram, monitor size, available disk space, etc. Assuming that the above information has been included we will evaluate your request and respond to you ASAP. Click here to submit a support request Incident Per incident support is available at $125.00 per incident. (available business hours, Monday - Friday 9:00a.m. - 5:00p.m EST excluding holidays) To submit an incident support form you need to download a copy of the support form and a copy of Formatta Filler. Download Support Form Now Download Formatta Filler Now Complete and email the incident support form and you will be contacted as soon as possible. Contract Contract support is available for our corporate clients. If your organization has a contract support agreement in place, please submit your support request by completing our contract support eform. To submit an incident support form you need to download a copy of the support form and a copy of Formatta Filler. Download Support Form Now Download Formatta Filler Now Complete and email the incident support form and you will be contacted as soon as possible.